Assistance Channels

  • 1 hour ticket response time
  • A 60 minutes Inquiry Resolution Guarantee

  • Our group of techs will try their best to reply to your support needs within about 1 hour. If, however, the problem you have stumbled upon calls for the help of our Administrators’ =Department,= we’ll forward the ticket to the administrator on duty and will write a reply to inform you.

  • Top quality support service
  • Top–class Client Assist Service

  • We deliver round the clock client help via a super–fast ticketing solution incorporated into your Control Panel. You’re able to e–mail us all the time about any of the software packages that come pre–installed on your virtual server, such as the chosen Linux distribution, the server management panel and our in–house produced Hosting Control Panel.

  • Intuitive help center
  • An Intuitive Help Zone

  • Each part of the Hosting Control Panel that is included as a gift with your VPS features an inbuilt article base. You can find a group of descriptive how to tutorials and a collection of step–by–step video guides that display all the basic web site administration jobs. You can gain access to them by simply clicking the Help or Video keys in the upper right corner of each Control Panel section.