1 hour ticket response
We are committed to delivering a swift and appropriate response to each tech support ticket submitted by a client. Our professional technical support staff members will review your request and will think of the most efficient solution. We offer a 1–hour response time guarantee for all support tickets. Actually, our average ticket response time has proven to be twenty minutes.
A Top–Quality Customer Service
Our client support staff representatives possess big experience in the cloud website hosting plans sector and are skillful enough to deliver a prompt solution to your problem. If, however, the issue at hand is not within the competence of a client support engineer, the ticket will be sent to a developer or system administrator for further assistance.
A User–Friendly Help Section
To help you find a quick tip on how to use a specific feature, we have incorporated a really user–friendly Help Center section in the Hosting Control Panel. You can search through a huge selection of web hosting account administration articles and website management articles, take a peek at our F.A.Q. database or check our step–by–step video tutorials.