Client Support Channels
A Sixty–Minute Ticket Response Guarantee
All your help requests will be responded to in no more than one hour after the trouble ticket or e–mail is submitted. If your case needs further assistance from an admin, we will direct the ticket or the email to the person on duty, in a timely manner and will leave a note to let you know that more time will be required for finding the optimal solution. Furthermore if you make use of our Managed Services package, all of the server administration services included there will be executed whenever you wish.
An Outstanding Support Service
Our technical support staff will be online for you round–the–clock should you need assistance with our Hosting Control Panel or with any of the apps that we have preinstalled for you on the server. What is more if you require assistance handling all the daily administration tasks on your server, you can have a glance at our Managed Services package, which includes backup storage space, weekly OS updates, installation and problem troubleshooting procedures, server monitoring and restarting services, etcetera.
A User–Friendly Help Section
We have equipped the Hosting Control Panel with an in–depth knowledge base, which offers exhaustive explanations of its features and functions. Besides, we have created in–depth video tutorials that will further instruct you how to perform a given operation or troubleshoot a common issue. All the help articles and the tutorial videos are easily accessible from each Hosting Control Panel section through the Videos and Help buttons located in the top right corner.