Customer Support Channels

  • 1 hour ticket response time
  • A 1–hour Response Guarantee

  • We offer a 1–hour response warranty with all of our cloud website hosting plans packages, which means that every single assistance request you email is going to be reacted to in less than an hour maximum. Our support crew members are qualified to very fast overcome any issue and to ensure that you get detailed information on any difficulty that you possibly have.

  • Top quality support service
  • A Top–quality Support Service

  • Our support service is offered by a crew of capable experts who are ready to answer to your question as quickly as possible. You can easily communicate with the tech support staff by launching a customer assistance ticket from your Hosting Control Panel or by sending us an email message. On working days, you may as well call us on the telephone or take advantage of the online chatting service.

  • Intuitive help center
  • An Intuitive Help Section

  • Billixx IT Consulting has incorporated a broad practical knowledge base into the Control Panel as a way to receive helpful step by step instructions whenever you want. Each section of the Control Panel possesses its own contextual guide area featuring a group of how–to content articles. We have also prepared educational videos to offer you with a more effective visual representation of exactly how to carry out any given activity.