A 99.9% Server Uptime
We have set up our cloud website hosting system using stable hardware and significantly modified software. Our administrators have installed a customized version of Security–Enhanced Linux on each of our physical machines in order to guarantee optimal safety and reliability. We have added several denial–of–service protection units coupled with powerful firewall software to make sure our network is impenetrable and secure.
Our cloud website hosting plans plans offer a 99.9% server uptime guarantee. And no matter which datacenter you opt for, our uptime guarantee stays unchanged.
A 99.9% Network Uptime
Along with our cloud hosting platform, we’ve also set up our own internal network in each one of our datacenters. Everything is based on premium–quality hardware parts supplied by Juniper. Besides, on each and every router, we have set up a firewall with an intricate algorithm that will sift out all suspicious requests.
As a result, in all our data centers – in our US located data center, in our UK located data center, in our FI located data center, in our Eastern Europe located data center and in our AU located data center, you will enjoy a 99.9% network uptime guarantee. And this uptime guarantee is available with all web hosting packages in every datacenter.
A 30–Day Money–Back Guarantee
Like with any other service, if it is your hard–earned cash at risk, you cannot feel truly safe. That’s the reason why, with each of our cloud hosting plans we offer a 30–day money–back guarantee. If you do not feel pleased with our service or if you would like to get an even more powerful web hosting solution, like a VPS plans or a Linux dedicated servers – you’ll get a full refund, without any hidden costs or return charges.
24/7 Technical Support
If you happen to operate a hosting company, your tech support engineers are of crucial importance. This is exactly why we have diligently hand–picked a very capable team of technical support engineers, each with lots of years of expertise behind his back. Thanks to them, our company offers 24x7 support with all our web hosting services.
And not just that, our company offers a 1–hour response time guarantee. All technical support tickets are replied to in under 1 hour and our average ticket response time is less than 20 minutes!