If you've ever had a cloud website hosting account in the past or you've dealt with any other online service, you probably know from personal experience that for a lot of things it is better to consult with a live person on the phone instead of exchange tickets or email messages. In order to know more about a particular service before you decide to purchase it or when something small-scale has to be made, for example, it will be easier and a lot faster to do it live. When you're given the option to seek the advice of representatives by phone, it's also very likely that you are working with an actual web hosting provider, not a reseller. The type of support that you will get over the phone may differ between different providers - from common matters to dedicated technical support. Generally most suppliers will offer you pre-sales assistance and 1st level telephone support, while more complex tech issues are handled through electronic mail and tickets.

Phone Support in Cloud Website Hosting

We know that the option to consult with a live consultant is very important, that's why we have three support lines worldwide (USA, UK and Australia) and you are able to reach us on the phone for 14 hours every day. In case you consider purchasing one of our cloud website hosting plans, for example, you have the option to give us a call and learn more about our solutions before placing your order in order to make sure that we do match all the system requirements for your web sites. After the purchase, you'll be able to call us about all of the sales or billing problems you may experience, or receive any kind of general or basic technical information you need. We have aimed to find the perfect balance between phone and ticket support, so for entirely technical matters you'll have to use the ticketing system, that will help you track the communication together with any new developments in the resolution of the issue.

Phone Support in Semi-dedicated Servers

The support services forall semi-dedicated server packages that we supply include real-time phone support for fourteen hours every day. If you are not sure which package will be suitable for your sites, you would like to find out more about the package's features or you need any other information about our services, you'll be able to call any of the local phone numbers that we have in the U.S.A., the United Kingdom and Australia and our support representatives will assist you. If you already own an account, you will be able to get in touch with us about general and sales matters, although we're usually able to assist with a large number of technical issues as well. For strictly tech problems you should use our built-in ticketing system where the communication between you and our technical support team will be in 1 place, which is the best option if the trouble needs longer time to be resolved or it has to be escalated to our system administrators.