If you’ve ever got any queries in regards to the web hosting service or if you face a problem with your sites, you will need to contact the respective web hosting provider’s tech support team. It may not make any difference how quickly they’ll reply when you've got a query of a general nature, but a problem like a botched web application update, for example, may lead to your website becoming damaged or unavailable on the Internet. And the longer you have to wait for the support team to help you out, the longer the website will be inoperational. In case you offer goods or services online, any outage will harmfully affect your site and you may lose existing or potential customers. Lots of web hosting providers, particularly resellers, respond to e-mails and trouble tickets within 24 hours, but in the digital epoch this is far too long, since clients will scarcely ever return to a site that’s not working properly for a prolonged interval.

One-Hour Response Guarantee in Cloud Website Hosting

With a cloud website hosting from our company, you can just forget about waiting for hours and hours on end, or even one whole day, to receive a reply to a customer support ticket or an email. Regardless of when you get in touch with us, we’ll get back to you within no more than sixty minutes with any technical and sales inquiries you might have. In fact, our actual response time scarcely ever exceeds twenty to thirty minutes. Since we’re available 24/7, you’ll always obtain support in a timely manner and we know just how essential this is in the Internet world. As soon as you contact us, we will reply to your enquiries. In case you chance upon any technical obstacle, we will deal with it for you, or we’ll provide you with all the needed information in case there’s something that you need to do yourself.

One-Hour Response Guarantee in Semi-dedicated Servers

We promise that if you open a support ticket through your hosting Control Panel or send an email associated with your semi-dedicated server, you will get a response within one hour max. You can get in touch with us at any time with regards to general, billing or technical matters and given that we’re available to you 7 days a week, you’ll invariably receive assistance in a well-timed manner. Depending on the particular question or issue, we’ll provide you with more information, resolve the problem if it’s been caused by something that’s within our reach or instruct you on what to do on your end if you need to fine-tune a particular setting for a web-based app that we don’t have access to. You can just forget about waiting around for an entire day for every reply. As it is, in the majority of cases we respond to tickets and emails within no more than 20 to 25 minutes.