If you’ve purchased a hosting plan and you have some inquiries associated with a given function/feature, or if you have chanced upon a certain issue and you need assistance, you should be able to touch base with the respective help desk support staff. All hosting providers use a ticketing system regardless of whether they offer other ways of contacting them apart from it or not, as the most efficient way to fix a problem most often is to open a ticket. This method of correspondence renders the replies exchanged by both sides simple to track and enables the client service team members to escalate the situation in case, for example, a server administrator needs to become involved. Typically, the ticketing system is part of the billing account and is not directly linked to the hosting space, which suggests that you will need to have no less than 2 different accounts to touch base with the customer service team and to actually manage the hosting space. Incessantly switching between different accounts can be a headache, not to mention the fact that it takes lots of time for most hosting providers to reply to ticket requests.

Integrated Ticketing System in Cloud Website Hosting

With a cloud website hosting from us, you won’t ever need to leave your account. Our ticketing system is built into the Hepsia Control Panel, which is used to manage your entire Internet presence. You can seamlessly access any support ticket while you are browsing your website files or tweaking various settings. The ticketing system is being monitored 24-7 by our client care staff and the ticket response time is maximum one hour, but it seldom takes more than twenty minutes to get assistance. In stark contrast with certain hosting providers, we do not charge more for using the ticketing system, so you can get in touch with us as often as you wish and request information concerning any technical or billing problem. Plus, you can read a variety of educational articles, which will help you handle the most commonly experienced complications on your own.

Integrated Ticketing System in Semi-dedicated Servers

The Hepsia hosting Control Panel, which is included with all our Linux semi-dedicated servers, was designed with one objective in mind – that you should be able to manage everything connected to your semi-dedicated server account from one single location and the trouble tickets are not an exception. Our ticketing system is incorporated into the Hepsia hosting Control Panel, so, if you’ve got a query or confront an issue, you can get in touch with our help desk support team representatives on the spur of the moment without the need to sign in to a completely different interface. You can browse your website files or check different settings in your account while posting a new ticket or reading the answer to an old one. If you’ve got a myriad of tickets and you’d like to find a specific one, you can resort to the clever search option, which is available in the Help section of the Control Panel. We guarantee that you’ll get an answer in less than 1 hour irrespective of the nature of your inquiry or problem.