The availability of the customer and tech support that a cloud website hosting company offers can tell you a lot about the services which they provide too. In case you're allowed to use just e-mails and / or tickets, you have most likely come across some reseller not the actual hosting provider. When this is the case, you'll probably have to wait for a couple of days to have an issue resolved as the reseller may not be checking their communication regularly or they may need to consult with the true hosting company for further assistance. When the supplier provides you with several ways of communication with short response time available at any moment, they are almost certainly the top provider, not just a reseller. Which means that you'll benefit from timely assistance and high quality support because they'll have direct access to the servers where your account will be created. No matter what the issue - sales or technical, it is always much better to get hold of your website hosting company directly via your preferred way of communication.

24/7 Customer Support in Cloud Website Hosting

We acknowledge the significance of getting assistance in a timely manner, that's why our cloud website hosting services include 24/7 tech support plus various ways of contact. In case you don't have an account yet, you can phone us or use our live chat and talk to a live representative, so that you can find out about our services or check if our servers meet the system requirements for your sites. In this way, you'll never end up ordering a service that you cannot use. In case you already have your account with us, you can open a support ticket from the Hepsia hosting Control Panel when the issue is entirely technical or it requires further analysis. Unlike the majority of providers out there, we reply to all tickets within the hour, so you will not need to wait for an entire day. Our support services can be used day and night, even during public holidays.

24/7 Customer Support in Semi-dedicated Servers

All of the Linux semi-dedicated servers that we offer feature 24/7 customer and tech support, which means that no matter what problem you have, you'll be able to get in touch with us and we'll assist you right away. Our guaranteed response time for any e-mail or trouble ticket that you open via your Hepsia website hosting Control Panel is only one hour; typically the reply time rarely is more than 20 min. We also have phone support with several local numbers around the world plus a live chat, so that you are able to contact us and receive more details about our solutions even if you don't have an account yet. We're able to assist you with any question or a difficulty you may have - payment methods, plan specs, e-mail configuration, web hosting account settings, etcetera. If you use our services, you will never have a situation where you have to wait for a few days to get a problem resolved like you may need to do with numerous other companies.

24/7 Customer Support in VPS Servers

When using our VPS plans, you will never need to wait for more than 1 hour so as to receive help for any type of problem that you could have with the server or the software which comes pre-installed with it. We guarantee this short response time for all support tickets which you open through your billing Control Panel or email messages that you send to our technical support team. In addition, we have local phone numbers in a number of countries around the world and a live chat service where we'll help you with pre-sales, billing and common questions. Customer and technical support is available 24/7/365 through the different methods of communication, so whatever your question or problem is, there is always someone to help you out quickly. In the event that you need assistance with third-party software, that you cannot set up or which gives you problems, you'll be able to reap the benefits of the Managed Services upgrade package that we offer with all VPS plans.

24/7 Customer Support in Dedicated Servers

If you obtain a dedicated server from our company, you are able to contact us at any time using different channels and the maximum time that you will have to wait for a response is approximately 1 hour, so you can forget about waiting a whole day. Our customer and technical support service is accessible 24/7 regardless of whether it is a weekend or a holiday and we will help you with anything relevant to the applications that are pre-installed on the server. To get in touch with us about a tech issue, you'll be able to open a trouble ticket through the Help section of your billing Control Panel or you can send us an e-mail message. If you have any common questions or you would like to find out about our hosting solutions before you order, you can take advantage of our live chat or you could call one of the local numbers that we have in different countries worldwide. In case you need support for third-party software that you are unable to deploy or manage effectively, you'll be able to add the Managed Services upgrade to your plan and our sysadmins will assist you.